Refund Policy​

At GeniusGlide, we value customer satisfaction and aim to provide a seamless experience with our digital courses and products. Our refund policy is structured to be fair, clear, and aligned with industry standards while protecting the integrity of our digital content.

Refund Eligibility

We understand that sometimes a product may not meet your expectations. That’s why we offer a straightforward refund policy:

• You may request a full refund within 5 days of your original purchase.
• Refunds are only eligible if less than 20% of the course has been completed.
• Refunds are unavailable for completed courses or if any digital materials (videos, PDFs, downloadable content) have been accessed or downloaded.
• Refunds are available for accidental duplicate purchases or when technical issues prevent access to the course, provided our support team confirms the issue.

How to Request a Refund

To initiate a refund request, please follow these steps:

1. Send an email to support@geniusglide.com.
2. Include the following information:
   
   • Your full name
   • Registered email address
   • Order ID or transaction number
   • Reason for the refund request

Our support team will review your request within 48 hours and notify you of the outcome. If approved, the refund will be processed within 5–7 business days to the original payment method.

Additional Guidelines

• Refund requests made after 5 days from the date of purchase will not be eligible, except under exceptional circumstances at the discretion of GeniusGlide.
• Multiple refund requests from the same user or account may result in the suspension of refund privileges.
• Refunds will not be issued due to failure to understand course requirements or course compatibility. Please review course descriptions and prerequisites before purchasing.

Exceptions

GeniusGlide reserves the right to grant or deny any refund request based on a full review of the circumstances and user activity. We are committed to protecting our users while also upholding the value of our educational offerings.

If you have questions regarding our refund policy, feel free to contact our support team at support@geniusglide.com.

Thank you for choosing GeniusGlide and for being a part of our learning community.